Sroay… Chetan Sroay

With over 9 years at the forefront of digital marketing and retail management, I’ve dedicated my career to driving growth, operational excellence, and unparalleled customer experiences. My journey has been marked by successful campaign management, analytical prowess, and a steadfast commitment to brand stewardship. If you’re seeking a strategic partner to propel your business to new heights, let’s connect and explore the synergy between your vision and my expertise.

Experience

Customer and Trading Manager, @  Sainsbury’s Supermarkets Ltd /  August 2023 to Present

Leading a team of 17, I utilized KPIs to drive outstanding store performance and customer experience. Through strategic initiatives, our store became the top regional performer, surpassing sales targets by 15%. I aligned store strategies with corporate goals and ensured operational excellence. Customer satisfaction scores increased by 10% due to excellent service and team training. I fostered a customer-first culture within the team, upholding high service standards and customer engagement.

Digital Marketing Manager @  Techno Believe Solutions  /  April 2017 to March 2023

Leading a skilled team of 7, I crafted innovative digital marketing strategies integrating SEO, PPC, content, and social media. This creative approach ignited a 40% sales uplift for clients. As a mentor, I fostered an environment of continuous learning and peak performance. Through tailored solutions aligned with unique business goals, I delivered outstanding client satisfaction and retention.

Store Supervisor @  Starbucks  /  June 2023 to August 2023

As a Starbucks Store Supervisor, I led a 10-member team, enhancing customer experience and operational efficiency. I successfully managed promotional campaigns for seasonal products, achieving sales targets. Through customer surveys, I gathered insights for product and service improvements. I also monitored daily sales and inventory, providing reports that aided in strategic decision-making.

Barista @  Starbucks  /  March 2023 to June 2023

In my role as a barista, I was honored with the “Partner of the Month” award, a recognition of my commitment to delivering exceptional customer service and fostering a positive atmosphere within our team. My approach to customer interactions is rooted in professionalism and empathy, allowing me to effectively address complaints and navigate challenging situations. Additionally, I played an instrumental role in the successful execution of seasonal promotions and special events, which significantly boosted foot traffic and sales, contributing to our café’s vibrant and welcoming environment.

Freelance Digital Marketer /  July 2014 to March 2017

As a versatile freelance digital marketer, I’ve led website design projects on WordPress and Shopify, and managed social media across Instagram, Pinterest, and Facebook. My campaigns have generated over £20,000 in yearly revenue through lead generation and email marketing. I’ve increased clients’ SEO rankings by 30% and social media followings by 20%, and improved website traffic by 50% while reducing bounce rates by 25%, demonstrating my ability to drive growth and enhance online presence across industries.

Education

B.Tech (IT)  @  Uttarakhand University, India /  2008 to 2012

Graduating with a Bachelor of Technology in Information Technology, I have honed a robust foundation in the IT domain, achieving first division honors. My academic journey was marked by a deep dive into the intricacies of information systems, software development, and network architecture. This rigorous education not only equipped me with cutting-edge technical skills but also fostered a problem-solving mindset, preparing me to tackle the dynamic challenges of the tech world with innovation and expertise.