Bridging Marketing and Cloud Security

Entrepreneurial mindset, currently working in one of the biggest retail company in the UK.

9+ Years of Agency and Leadership Experience

Accomplished leader with 9+ years of experience in driving operational excellence, team leadership, and delivering
exceptional customer experiences within the retail sector. Proven expertise in strategic planning, performance
management, and leveraging data-driven insights to optimize store operations and achieve business objectives.
Skilled in fostering a customer-centric culture, motivating teams, and implementing effective retail strategies.

Customer and Trading Manager, @  Sainsbury’s Supermarkets Ltd /  August 2023 to Present

Leading a team of 17, I utilized KPIs to drive outstanding store performance and customer experience. Through strategic initiatives, our store became the top regional performer, surpassing sales targets by 15%. I aligned store strategies with corporate goals and ensured operational excellence. Customer satisfaction scores increased by 10% due to excellent service and team training. I fostered a customer-first culture within the team, upholding high service standards and customer engagement.

Digital Marketing Manager @  Techno Believe Solutions  /  April 2017 to March 2023

Leading a skilled team of 7, I crafted innovative digital marketing strategies integrating SEO, PPC, content, and social media. This creative approach ignited a 40% sales uplift for clients. As a mentor, I fostered an environment of continuous learning and peak performance. Through tailored solutions aligned with unique business goals, I delivered outstanding client satisfaction and retention.

Store Supervisor @  Starbucks  /  June 2023 to August 2023

As a Starbucks Store Supervisor, I led a 10-member team, enhancing customer experience and operational efficiency. I successfully managed promotional campaigns for seasonal products, achieving sales targets. Through customer surveys, I gathered insights for product and service improvements. I also monitored daily sales and inventory, providing reports that aided in strategic decision-making.

Graduating with a Bachelor of Technology in Information Technology, I have honed a robust foundation in the IT domain, achieving first division honors. My academic journey was marked by a deep dive into the intricacies of information systems, software development, and network architecture. This rigorous education not only equipped me with cutting-edge technical skills but also fostered a problem-solving mindset, preparing me to tackle the dynamic challenges of the tech world with innovation and expertise.